Returns, Refunds & Exchange Policy
Red Letter Chaser's Customer Satisfaction Policy
At Red Letter Chaser, we are dedicated to ensuring that our customers are completely satisfied with their purchases. Please note that all of our shirts are made to order, which means that we are unable to accept returns, refunds/exchanges, or cancellations. This policy applies to all products sold by Red Letter Chaser, LLC. Please contact us if you have any issues with your order.
Customized orders cannot be returned unless there is a printing error that differs from the approved design (by the customer). If this occurs, Red Letter Chaser will reprint your order or issue a full refund. For canceling custom orders, customers will be charged $35 for the artwork setup fee. If the order is in production, the customer will also be charged a $20 restocking fee. For more information on custom designs/orders, please contact us via email at RedLetterChaser.CSR@gmail.com.
Digital Design Services/Orders
Please note that you will not receive any physical products in the mail for digital design services/orders. All files will be electronically emailed to you. If you need to cancel any digital design services (logo, print design, etc.), you must notify Red Letter Chaser within one business day of placing your order. Failure to notify us within this timeframe will result in a $35 artwork setup fee and a $60 per hour charge for the time spent on the design.